Onlyspins Casino Privacy Policy
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Your privacy matters to us. This Onlyspins Casino privacy policy explains in plain English how we collect, use, store and protect the personal data of players who use onlyspins-casinos-au.com. We have prepared this document in line with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs) and, where applicable, the EU General Data Protection Regulation (GDPR). By registering an account or browsing our website, you confirm that you have read and understood how Onlyspins Casino handles your personal information, from data collection through to secure data storage and eventual deletion.
Who Is Responsible for Your Personal Data
Onlyspins Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. For the purposes of this privacy policy, the operator acts as the data controller, meaning it determines why and how your user data is processed. Day-to-day oversight of data protection at Onlyspins Casino is handled by our appointed Data Protection Officer (DPO), who can be contacted at any time regarding your privacy rights or the way your personal information is managed:
- Data Protection Officer: [email protected]
- General support: [email protected] (reply within 12 hours)
- Live chat: available 24/7 on the Onlyspins Casino website
What Personal Data Onlyspins Casino Collects
To provide a safe, legal and enjoyable gaming service, Onlyspins Casino carries out data collection across several categories. We only gather what we genuinely need — a principle known as data minimisation.
| Category | Examples | Why we need it |
|---|---|---|
| Identification data | Full name, date of birth, ID documents | Age verification (18+) and mandatory KYC checks |
| Contact data | Email address, phone number, residential address | Account management and communication |
| Financial data | Deposit and withdrawal records, PayID, card details, crypto wallet addresses | Processing payments from A$20 deposits to A$30+ withdrawals |
| Gaming activity | Bets, wins, bonus usage, session history | Service provision, responsible gambling monitoring |
| Technical data | IP address, device type, browser, operating system | Security, fraud prevention, site optimisation |
| Communication data | Live chat transcripts, emails, support tickets | Customer service quality and dispute resolution |
| Third-party data | Information from payment providers and verification services | AML compliance and identity confirmation |
In limited cases, Onlyspins Casino may process sensitive personal information — for example, if you disclose a health-related matter when requesting self-exclusion. Such data is treated with heightened confidentiality and is never used for marketing.
How We Collect Your Information
- Directly from you — when you register, verify your account, deposit via PayID, Visa, Skrill or Bitcoin, or contact support.
- Automatically — through cookies, server logs and analytics tools while you browse or play any of our 4,000+ games.
- From third parties — payment processors, identity verification agencies and fraud-prevention databases.
Why Onlyspins Casino Processes Your Data
Every instance of data processing at Onlyspins Casino rests on a lawful basis, as required by the Australian Privacy Principles and the GDPR:
- Contract performance: creating and managing your account, crediting the welcome bonus of up to A$500 + 100 free spins, processing withdrawals within 24–72 business hours.
- Legal obligation: mandatory KYC verification before your first withdrawal, anti-money-laundering (AML) screening and record-keeping.
- Legitimate interest: fraud prevention, information security, improving our games and VIP programme.
- Consent: marketing emails, promotional SMS and non-essential cookies — always withdrawable at any time.
- Vital and public interest: responsible gambling interventions, including deposit limits, cooling-off periods and self-exclusion.
Onlyspins Casino Cookie Policy
This section serves as the Onlyspins Casino cookie policy. Cookies are small text files stored on your device that help our website function correctly and remember your preferences. When you first visit onlyspins-casinos-au.com, a banner lets you accept or customise your cookie settings.
Types of Cookies We Use
| Cookie type | Purpose | Can you disable it? |
|---|---|---|
| Essential | Login sessions, security tokens, payment processing | No — the site cannot work without them |
| Analytical | Anonymous statistics on page visits and game popularity | Yes |
| Functional | Language, preferred games, display settings | Yes |
| Marketing | Personalised offers and bonus reminders | Yes |
You can also manage cookies through your browser settings. Please note that blocking essential cookies will prevent you from logging in to your Onlyspins Casino account or completing transactions.
Who We Share Your Personal Information With
Onlyspins Casino never sells your personal data. We only share user data with trusted parties when it is necessary to operate the service or comply with the law:
- Payment providers — PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf and crypto payment processors, to execute your deposits and withdrawals.
- Game providers — such as Pragmatic Play, Evolution Gaming and Play'n GO, who receive anonymised session data to deliver games and verify results.
- Regulatory authorities — the Curaçao licensing authority, financial intelligence units and courts, where legally required.
- Verification partners — KYC and fraud-prevention services that confirm your identity.
- IT service providers — hosting and data security vendors bound by strict confidentiality agreements.
International Data Transfers
Because our operator is based in Curaçao and some partners operate globally, your personal information may be transferred outside Australia. Whenever this happens, Onlyspins Casino applies appropriate safeguards — standard contractual clauses, encryption in transit and vendor due-diligence — so that your data receives a level of data protection consistent with the Australian Privacy Principles.
Data Security at Onlyspins Casino
Information security is a cornerstone of the Onlyspins Casino platform. We deploy layered technical and organisational measures to keep your data safe:
- 256-bit SSL/TLS encryption on every page and transaction;
- Encrypted data storage on secure servers with restricted physical and logical access;
- Enterprise-grade firewalls and intrusion detection systems;
- Two-step verification options for account login;
- Regular security audits and staff training in confidentiality obligations;
- RNG certification by independent laboratories, ensuring game data integrity.
Despite these measures, no online system is entirely risk-free. We encourage you to use a strong, unique password and never share your Onlyspins Casino login details with anyone.
How Long We Keep Your Data
Onlyspins Casino retains personal data only as long as necessary for the purposes described in this privacy policy or as required by law:
- Account and identity records: 5 years after account closure, in line with AML legislation;
- Transaction records: 7 years, to satisfy financial and tax obligations;
- Support correspondence: 2 years after the matter is resolved;
- Marketing preferences: until you withdraw consent;
- Technical logs: 12 months, unless needed for an ongoing investigation.
Once retention periods expire, data is securely deleted or irreversibly anonymised.
Your Privacy Rights
Under the Privacy Act 1988 and, where applicable, the GDPR, you enjoy a comprehensive set of privacy rights over the data Onlyspins Casino holds about you:
- Access — request a copy of the personal information we hold;
- Correction — ask us to fix inaccurate or outdated details;
- Deletion — request erasure of data we are not legally required to keep;
- Restriction — limit certain data processing activities;
- Portability — receive your data in a structured, machine-readable format;
- Objection — opt out of processing based on legitimate interest, including direct marketing;
- Withdrawal of consent — cancel marketing or non-essential cookie consent at any time, with no effect on prior lawful processing.
To exercise any of these rights, email [email protected]. We respond within 30 days and will verify your identity first to protect your account. If you believe Onlyspins Casino has mishandled your personal information, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au, although we would appreciate the chance to resolve your concern directly first.
Responsible Gambling and Your Data
Onlyspins Casino uses gaming activity data to support safer play. Our systems monitor deposit, bet, loss and session limits, and process self-exclusion requests (6 months, 1 year, 5 years or permanent) and cooling-off periods (24 hours to 30 days). When you self-exclude, we retain the minimum user data needed to keep the exclusion effective and remove you from all marketing lists immediately.
Changes to This Privacy Policy
We review this Onlyspins Casino privacy policy regularly and may update it to reflect legal, technical or business changes. Material updates will be announced on the website or by email, and the revision date will always appear on this page. Continued use of onlyspins-casinos-au.com after an update constitutes acceptance of the revised terms. We recommend checking this page periodically so you stay informed about how your data protection is maintained.
Frequently Asked Questions
Does Onlyspins Casino sell my personal data to advertisers?
No. Onlyspins Casino never sells or rents your personal data. Information is shared only with the operational partners and authorities listed in this policy, under strict confidentiality terms.
Why does Onlyspins Casino need my ID documents?
KYC verification is a legal requirement before your first withdrawal. It protects you from identity theft, confirms you are over 18 and helps us meet anti-money-laundering obligations. Documents are stored with full data security using 256-bit encryption.
Can I use Onlyspins Casino without accepting cookies?
You can decline analytical, functional and marketing cookies via our cookie banner. Essential cookies, however, are required for login and payments, so the site cannot operate without them.
How do I delete my account and data?
Contact [email protected] or the DPO. We will close your account and erase your personal information, except for records we must keep under AML and tax law, which remain in restricted data storage until the statutory period ends.
Who do I contact about a privacy concern?
Start with our Data Protection Officer at [email protected]. If you are not satisfied with the outcome, you can escalate the matter to the OAIC, Australia's supervisory authority for privacy matters.
Thank you for trusting Onlyspins Casino with your personal data. Robust information security, transparent data collection and respect for your privacy rights are commitments we take seriously — so you can focus on enjoying more than 4,000 games with complete peace of mind.